10 July 2016
Please note that if at any time Abundant Life Natural Health Pty Ltd is required by law to release information about you, Abundant Life Natural Health Pty Ltd must cooperate fully.
1. YOUR PERSONAL INFORMATION
Abundant Life Natural Health Pty Ltd recognise that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that trust seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how Abundant Life Natural Health Pty Ltd handle your personal information and safeguard your privacy.
1.1 Types of Personal Information Collected
We collect your personal information from you directly. We collect your information to provide selected services to you at your request.
Abundant Life Natural Health Pty Ltd will not collect or monitor any personal information about you without your consent unless we believe it is necessary for the services required to be performed by Abundant Life Natural Health Pty Ltd.
Personal information which we may collect and hold include: –
- Your name and address including email address;
- Your phone number and mobile phone number;
- Any personal information you might provide through comments on our website or participation in discussions of courses provided by Abundant Life Natural Health Pty Ltd;
- Personal information provided by you to us as part of your consultations or appointments with a practitioner.
Abundant Life Natural Health Pty Ltd may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.
1.2 How Abundant Life Natural Health Pty Ltd Collects and Holds Personal Information
Abundant Life Natural Health Pty Ltd collects your personal information via:
- You choosing to utilise the services of Abundant Life Natural Health Pty Ltd and providing your personal information to us.
Abundant Life Natural Health Pty Ltd holds and stores personal information within a controlled third-party application discussed in detail at point 2 below.
1.3 Why Does Abundant Life Natural Health Pty Ltd Collect and Hold Personal Information?
Abundant Life Natural Health Pty Ltd collect and hold personal information about you in order to fulfil a service for you in relation to the provision of information resources (books, courses and online instruction) of Abundant Life Natural Health Pty Ltd.
Personal information is also collected to ensure that the products or services that have been sought from Abundant Life Natural Health Pty Ltd are effectively and efficiently delivered to you.
We will not sell, transfer, assign or rent your personal information.
Abundant Life Natural Health Pty Ltd may also develop aggregate (i.e. not individual) reports which incorporate some of the information.
We will not otherwise disclose your personal information to other companies without your consent.
1.4 How Can You Access Your Personal Information and / or Seek Correction?
You may access the personal information that has been provided to Abundant Life Natural Health Pty Ltd by contacting the Privacy Officer at Abundant Life Natural Health Pty Ltd: –
By Post: 22 Stewart Road, Ashgrove QLD 4060
1.5 How Can You Complain About a Breach of the APP’s?
If you are unsatisfied with the manner in which Abundant Life Natural Health Pty Ltd have dealt with your personal information and wish to complain, you can direct your complaints to the Privacy Officer at Abundant Life Natural Health Pty Ltd at firstname.lastname@example.org.
Abundant Life Natural Health Pty Ltd will, within seven days, respond to you and attempt to resolve with you your issues as they pertain to your personal information.
If you are still unsatisfied, you may wish to direct your complaint to the Office of the Australian Information Commissioner at http://www.oaic.gov.au/ or alternatively:
By phone: 1300 363 992
In writing: GPO Box 5218 Sydney NSW 2001
2. YOUR PERSONAL INFORMATION AND OVERSEAS DISCLOSURE
Disclosures of your personal information will not be made overseas without your express consent.
However, Abundant Life Natural Health Pty Ltd may store data on servers that are held overseas as part of the operations of our website or data storage.
3. DATA QUALITY AND SECURITY
Abundant Life Natural Health Pty Ltd will endeavour to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up to date.
4. PATIENT FILE STORAGE, HANDLING AND DISPOSAL PROCEDURE
Patient files not currently in use are to be stored in a locked, fire-proof filing cabinet at all times, to which only the practitioner has access. Notes must be recorded either during, or as soon as practicable after, every consultation, to ensure that health records are accurate and up-to-date at all times. Patient files stored electronically will remain on a password protected computer at all times, or may be stored on a secure server. Patient files must not be given to any person other than the practitioner unless the patient gives clear consent to provide their health information to another practitioner for purposes of referral or treatment in the practitioner’s absence. Patient health information is not to be transmitted electronically unless for personal research purposes of the practitioner, in which case the information is to be de-identified before transmission. If the practitioner wishes to share client information for professional development/research/supervision purposes, it must be de-identified and any potentially identifying case details removed from the information shared. Patient cases are not to be discussed in any public place for any reason.
Patient files are to be stored for seven years after the cessation of treatment. Files which document any serious adverse event, or any circumstance that is likely to be the subject of legal action of any kind must be kept indefinitely. All files for disposal shall be shredded before recycling.
In the event that a patient requires access to their health records, the patient may be given a photocopy of records, but must sign a statement that this copy has come into their possession, thus relieving the practitioner of responsibility for the security of the information given to the patient.